TECHNOLOGY

Improving the Customer Experience

Select Express & Logistics continues to explore and invest in technology that improves the customer experience and our ability to be efficient and cost effective.

With industry specific and customized technology solutions we offer a robust web based order entry and tracking system that puts you in control of your deliveries and your account. You can place your orders on-line, track your deliveries in real-time, manage your account and obtain customized detailed reports.

Our Retail clients benefit with our Point of Sale connectivity offering integration and synchronization of our system with yours for delivery logistics.

Take control with our on-line reference verification solution enabling job controls that eliminate entry errors and allocate expenses, a feature most used by companies who charge back their clients and conduct job-costing analysis.

We offer automated proof of deliveries by email from our electronic dispatch system and signature capture.

Other technology solutions you benefit from with Select Express & Logistics:

• ASN – advanced shipping notification
• Scanning capabilities technology
• GPS enabled tracking of drivers
• POS (point of sale) connectivity
• Two way contact with drivers and field supervisors
• Routing software – routing optimization
• Data center on site – redundancy built in on servers and phone systems
• Disaster recovery and offsite data storage, secure server technology with firewalls to protect our customer’s information
• Philosophy of continuing to investigate and invest in the tools and technologies to improve the customer experience

DATA YOUR WAY:

Typical delivery companies in our industry just deliver freight and that’s their expertise. We’re not delivering just freight, we’re delivering their brand to their customers, and by doing so, we need to be able to provide excellent service and better information. So we’ve up-scaled the information we provide back to our clients. One of our major accounts in the Northeast recently wanted to get information back in a different way. They wanted to get information from 3 different stores into one spreadsheet, and they weren’t really sure how best to achieve that. We met with them and worked together to design a more creative solution for them, and they absolutely loved it. Now they have their whole IT department behind it.

– Dan Stevens, Senior VP Operations